Adult chat hub
You will always get a warm welcome wherever you meet us and we will often chat over the phone before you meet us for the first time.At the first meeting, we will go over your details and ask some questions around what life is like for you at the moment and what your hopes are for the future.If you would like to discuss whether the situation you are concerned about should be the subject of a safeguarding referral, please contact the MASH Consultation Line on 0345 6061499.You can also make an online referral on our adult referral page.MASH has been developed as a result of learning from previous experiences, especially from lessons highlighted by reviews of serious safeguarding incidents across the country.
The Care Act 2014 also highlights the benefits of a MASH, which includes specialist adult safeguarding professionals as a best practice example.
The main advantage of the MASH is that officers now share the information their agency may have on a child or adult immediately.
This is to ensure that decisions made take into account all available information.
The here and now of exceptional customer service is driven by easy-to-install chat bots that put the human touch back into online help.
Creating the bot dialogue is easier than making toast.